Will I Get the Support I Need?
This is a question both startup MLM companies ask as well as those that have been well established for years and perhaps looking for a better software solution to accommodate their growing and expanding needs. Whether it is assistance with setup, helping to launch, fixing an issue, or finding direction for a new concern, no one wants to be left in the dark or have to wait for a solution. We understand that this can cost you valuable time and money. For emergency situations, each client of Xennsoft has a project manager or success coach assigned specifically to them with a direct phone number to call. For other issues or support, not only can companies email or call their success coach directly, but they can also has access to our Ticketing System anytime day or night. The ticketing system allows questions to be answered in a timely manner, by the correct department, and links all correspondence on the subject in a simple and easy format. We also provide a ever expanding library of training videos as well as search function for answers to frequently asked questions. Yes, with Xennsoft, the “support door” is always open. Give us a call, send us an email, submit a ticket, or visit our library of videos. Whatever support you need, we would like to help.
Two Day, In-Person, Hands-On Training
We highly recommend our Silver Implementation Package which includes a two day training here at our Xennsoft office located in Draper, UT. Whether it’s just you, or your entire corporate team, we love to spend two full days with you covering everything from running commissions and payout, to processing orders, to setting up promotional shopping cart rules, and a whole lot more. Our goal is that you leave the training/implementation session with all the knowledge and tools needed to successfully launch your business. Talk to your Success Coach for more details and to schedule your training dates.